COVID-19: Preparing to Reopen 

Develop a COVID-19 Preparedness Plan. Developing a Preparedness Plan for your business begins with evaluating the level of social interaction posed by your business’s environment. Your plan should be reduced to writing and should consider:  

  • Social distancing protocols; 

  • Personal protection protocols for employees and customers; 

  • Cleaning and disinfecting protocols; 

  • Protocol for responding to COVID-19-related customer complaints; 

  • Employee wellness policies (e.g., Encourage workers experiencing flu-like symptoms to stay home).   


When adopting policies related to face coverings and social distancing. Businesses must offer reasonable accommodations to customers with disabilities (including those having COVID-19 or another serious illness).  


Comply with Executive Directives 


  • Connecticut. Before CT businesses can reopen, they must certify that they are following certain safety guidelines to keep employees and customers safe. The self-certification process begins here: CT’s plan to gradually reopen businesses began May 20th. Businesses permitted to reopen are required to limit capacity and maintain strict cleaning and social distancing protocols.  



Signage. Information posted may include:  

  • How customers can stay healthy;  

  • How customers can comply with your policies;  

  • Policies implemented to help customers feel safe.  


Clean and Disinfect High-Contact Areas 

  • Developing an effective Preparedness Plan should begin with evaluation of the workplace. Document this evaluation. Frequently contacted, high-traffic areas should be purposefully disinfected. We suggest including signage near these locations (e.g., countertops, door handles) indicating the area has been disinfected to ease customer concerns.  


Increase Ventilation 

  • Ensure the building ventilation system is operating properly, continually, and without service interruptions; 

  • Verifying appropriate air filters are installed and routinely replaced according to the manufacturer’s recommended schedule; 

  • Use air filters that have the highest MERV (Minimum Efficiency Reporting Value) rating available;  

  • Adjust and balance ventilation system components, including mechanical air handlers, to ensure that the maximum allowable amount of outside air is being mixed into the recirculated air in the system to maximize dilution of any viral contaminants that may be present inside the building.  

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